Defining Performance Goals
We focus on development of the core skills required for defining job roles, responsibilities, performance goals, measures and the action plans for achieving goals.
A ‘deliverable’ is an output an employee is required to deliver or an end result he is required to make it happen. ‘Deliverables’ are like finish lines in a race.
Assigning Performance Measures
Performance measures are always numerical, including for intangible deliverables. It is through performance measures that leaders drive the performance of their people.
Differentiating ‘Zero Error’ Goals
There are job deliverables that are a must to be achieved. We call them ‘zero error’ goals. An employee who fulfills all the ‘zero error’ goals of his job role will at the best be considered an ‘effective’ performer.
Defining ‘Betterment’ Goals
‘Betterment’ goals provide the opportunity for individuals to demonstrate initiative, drive and superior performance. ‘Betterment’ goals are set over and beyond threshold goals with an intention to ‘exceed expectations’.